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FAQ

Ruffian Snowbike Corporation Privacy Policy

What type of information do we collect?

We use Wix as our website provider and Google Analytics.  Please see https://www.wix.com/about/privacy for Wix privacy policy and https://policies.google.com/technologies/partner-sites for Google Analytics privacy policy.

Additionally, we collect and utilize information you provide directly to us via our contact form or other methods of communication such as email or text.  This information may include your name, email address, mobile number and home/work address if you provide such information to us.

How do we collect information?

When you visit our website, Wix and Google Analytics automatically collect data related to your visit.  Information about the methods and data they collect can be found at their privacy policy pages:  https://www.wix.com/about/privacy   https://policies.google.com/technologies/partner-sites

When you submit information to us via our shopping cart, contact-us form, or via direct email or text, we collect that information as well.

Why do we collect this personal information?

We collect such information for the following purposes:

  1. To provide service to our customers

  2. To respond to customers and inquiries

  3. To understand who is visiting our website and how they navigate throughout the website

  4. To comply with any applicable laws and regulations

 

How do we store, use, share and disclose any information we collect?

  1. Financial information is collected and used via our third party vendors which allow us to process transactions by our customers.  We do not collect or store information outside of the purpose for processing a transaction. We use Wix Payments and Quickbooks invoice processing for processing transactions with our customers.  Please see https://www.wix.com/about/terms-of-payments for Wix Payments policy and https://www.intuit.com/legal/licenses/payment-licenses/ for Intuit Payments (Quickbooks invoice processing).

  2. Personal information is only used for the purpose of communicating with our customers and in the process of servicing our customers or processing transactions with our customers.  We share the information with third parties only when necessary in the process of servicing our clients.  We never share, disclose or sell personal information to third parties unless in the course of servicing our customers or as a matter of law or regulations.

  3. Information is stored in a secure manner and only kept as long as necessary for servicing our customers.

  4. For the most part, Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

  5. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with your site visitors?

We communicate with our customers primarily as a means of processing transactions, clarifying order, or resolving issues.  We send notifications to customers who sign up for such services (for instance our “Test Ride” signup form). We do not use information collected to send unsolicited marketing messages.

How do we use cookies and other tracking tools?

We use Wix to host our website and Google Analytics to further help us analyze website traffic.  Please see https://support.wix.com/en/article/cookies-and-your-wix-site for information related to Wix and their use of cookies and https://policies.google.com/technologies/cookies?hl=en-US for information related to Google’s use of cookies.

 

How can our site visitors withdraw their consent?

If a customer or internet visitor wishes to have us remove all storage of their information, we simply need to be contacted via https://www.ruffiansnowbikes.com/contact and we will remove all information possible.  Information we may not be able to remove would be items related to financial transactions or information required to be retained by law.  Additionally, information collected by Wix or Google is subject to their privacy policy and related procedures for removing or retaining such information.

To opt out of being tracked by Google Analytics please visit https://tools.google.com/dlpage/gaoptout . You can opt out of Google Analytics Advertising features through https://myadcenter.google.com/personalizationoff?sasb=true&ref=ad-settings. Other opt-out means include https://optout.networkadvertising.org/ and https://thenai.org/opt-out/mobile-opt-out/

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at https://www.ruffiansnowbikes.com/contact.

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